Gift Card Terms and Conditions

• When you purchase a digital Gift Card, you’ll be asked to confirm your acceptance of these Terms (for example, by ticking a box at checkout).
• Once your order is completed, we’ll send you an order confirmation email. At that moment, a binding agreement is created under these Terms.

(a) You, the person purchasing or using the Kniterlandia Gift Card (“you” or “your”); and
(b) Kniterlandia (“we,” “us,” or “our”).

• Gift Cards can only be used for purchases made directly on our official online store.
• You can only use a Gift Card if we offer it as a payment method for the selected product, which will be indicated at checkout.

• The balance on your Gift Card is in the local currency of the country of purchase.
• Each Gift Card has a maximum balance, which will be displayed during the purchase process.
• To prevent fraud and comply with financial regulations, we may set limits on the number or value of Gift Cards that can be purchased in a single transaction.
• During checkout, you will select a balance from the available options, and that amount will be the total cost of your Gift Card.

• After purchasing a Kniterlandia Gift Card, you’ll receive an email with a unique barcode, card number, and PIN.
• This email will be sent to the address you provided at checkout. It serves as your digital Gift Card—no physical card needed.

• Never share your Gift Card details (barcode, number, or PIN) with anyone unless you intend to gift the balance.
• If you’re giving a Gift Card to someone else, you can simply forward the email to the recipient.
• Before deleting your email, make sure the recipient has received and saved their Gift Card.
• If you transfer a Gift Card to someone else, it’s your responsibility to inform them of these Terms.

• Enter the Gift Card number at checkout when prompted.
• Use the PIN to authorize the transaction.
• All purchases made with a Gift Card are subject to our Terms & Conditions of Sale.

• If your Gift Card balance doesn’t cover the full amount of your order, you’ll need to pay the difference using another accepted payment method.
• Available payment methods may change, and some options (e.g., credit card only) may be required. Check our Gift Card FAQ for the latest details.
• If you don’t provide an additional payment method when required, your order may be canceled.

• Gift Card transactions are processed instantly.
• Once you authorize a payment with your PIN, it’s unlikely that you’ll be able to reverse or cancel it.

• While we strive to ensure smooth transactions, technical issues may occur (e.g., website malfunctions).
• If you experience persistent problems using your Gift Card, please contact our Customer Service for assistance.

• You have the right to cancel your purchase of a digital Gift Card within 14 days from the date of purchase, as long as the Gift Card has not been used.
• If you wish to cancel, please contact our Customer Service for further instructions.

• If your cancellation request is approved, we will refund the full amount to the original payment method used at checkout.
• Refunds will be processed within 14 days after we receive your withdrawal request.

• This policy applies only to the original purchaser of a Kniterlandia Gift Card.
• If you received the Gift Card as a gift, this withdrawal right does not apply to you.

• If you return a product that was paid for using a Kniterlandia Gift Card, your refund will be credited back to the same Gift Card as a balance top-up.
• Please keep your Gift Card details for at least the duration of the return period to ensure you can still use the card.
• If you used multiple Gift Cards, we’ll inform you which one will be credited with the refund. Alternatively, we may issue you a new Gift Card with the refund amount.
• In case of a technical issue, please contact Customer Service, and we’ll arrange a suitable refund method for you.

• If you paid using a combination of a Gift Card and another payment method (e.g., credit card), the refund will be split proportionally based on the original payment method.
• Example: If you made a €200 purchase, using €100 from a Gift Card and €100 from a credit card, and then return €100 worth of products, the refund will be €50 back to the Gift Card and €50 back to the credit card.

• Once you receive your digital Gift Card email, you are responsible for keeping the barcode, card number, and PIN safe from unauthorized use.
• We are not responsible if you lose your Gift Card details or if someone else uses them without your permission.

• We are not obligated to replace lost or stolen Gift Cards.
• However, if your Gift Card is lost or stolen, you may request to have it revoked to prevent unauthorized use.
• Revocation is only possible if:

• You violate these Terms.
• We have reasonable grounds to believe your Gift Card was purchased or used fraudulently or in violation of applicable laws.
• Your Gift Card is used in a way that is misleading, deceptive, unfair, or otherwise harmful to Kniterlandia or our customers.

• If you attempt to make a purchase and your Gift Card balance is insufficient, you must use another accepted payment method to cover the difference.
• If you do not provide the additional payment when prompted, we may cancel the transaction.

• If we cancel a transaction or revoke a Gift Card for any of the reasons above, we will inform you via email or directly in the checkout process on our website.

• This Agreement remains in effect indefinitely until one of the following happens:

• Whichever happens first will mark the expiration of your Gift Card.

• Unauthorized transactions if:

• Regulatory or legal compliance, including:

• To understand how we collect, use, and protect your personal data when you purchase a Gift Card, please review our Privacy Notice.

• This Agreement is governed by the laws of Bulgaria, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
• Any disputes related to this Agreement will be handled by the competent courts in Varna, Bulgaria, unless consumer protection laws in your country allow you to bring a claim in your country of residence within the EU

• You can access the Online Dispute Resolution (ODR) platform at http://ec.europa.eu/odr.
• However, please note that Kniterlandia does not currently participate in any online dispute resolution process with a dispute resolution body.