By placing an order, you acknowledge and agree to these terms and conditions.

I. Applicability
II. Website Terms of Use
III. Terms of Sale
IV. Privacy Notice

These terms and conditions govern the use of the Kniterlandia website and the sale of products through www.kniterlandia.com, as well as all associated regional domains, including kniterlandia.nl, kniterlandia.be, and others that redirect to or are part of our platform. By placing an order, you confirm tha_

The Website may contain links to external websites. Kniterlandia expressly states that it has no control over the design or content of these linked pages and disclaims any responsibility for the content found on third-party sites. Kniterlandia is not liable for the use or content of websites that link to or from this site. Our Privacy Notice and Cookie Policy do not apply to the collection and processing of your personal data by such third-party websites.

The information on the Website is for general purposes and does not constitute professional advice. While Kniterlandia strives for accuracy, the content may contain errors or be incomplete. We do not guarantee that the Website or its content is free from errors, defects, malware, or viruses, nor that it is fully accurate or up-to-date.

To the fullest extent permitted by applicable law, Kniterlandia is not liable for any damages arising from the use of, or inability to use, the Website. This includes damages caused by malware, viruses, or inaccuracies and incomplete information on the Website, unless such damages result from Kniterlandia’s willful misconduct or gross negligence.

Furthermore, Kniterlandia is not liable for any damages arising from the use of, or inability to use, electronic communication tools with this Website. This includes, but is not limited to, damages resulting from the failure or delay in the delivery of electronic communications, interception or manipulation of electronic communications by third parties or software used for electronic communications, and the transmission of viruses.

All brand names, logos, product names, and titles used on the Website are trademarks or trade names of Kniterlandia or third parties. You may not use, copy, or reproduce any of these trademarks, logos, or trade names, as doing so may infringe upon the rights of their respective owners.

The rights to the Website’s design, texts, documents, videos, music, and other content, including their selection and compilation, as well as all software compilations, underlying source codes, and other materials on this Website, are owned by Kniterlandia or licensed to Kniterlandia and/or its suppliers and subcontractors.

You may electronically copy or print parts of the Website solely for placing an order with us or for personal use as a shopping resource. Any other use of the content on this Website —such as reproducing, modifying, distributing, or republishing materials for purposes beyond those mentioned—is strictly prohibited. To use any content or information from this Website in a different way, you must first receive written permission from us.

Kniterlandia collects and processes your personal data in accordance with our Privacy Notice and Cookie Policy.

By submitting or posting unsolicited ideas or materials (including text, graphics, software, or other content) on this Website or sending them to Kniterlandia, you grant us a free, non-exclusive, irrevocable, worldwide license to use, modify, publish, and commercially exploit them in any form or media. We are not obligated to keep these materials confidential.

You agree to indemnify Kniterlandia against any claims or liabilities arising from the use of these materials, including infringement of third-party rights.

This document, along with our Privacy Notice and Cookie Notice (collectively referred to as the “Conditions”), outlines the terms and conditions that apply to the sale of products through both our Website nl.kniterlandia.eu (kniterlandia.nl) and any electronic platforms that may be available in select physical stores (collectively referred to as the “Digital Points of Sale”).

By placing an order, you acknowledge that you have read, understood, and agree to be bound by these Conditions. We strongly recommend reviewing these Conditions before completing any purchase. If you do not agree with these Conditions or choose not to accept them, you will not be able to place an order through the Digital Points of Sale. In that case, we encourage you to visit one of our physical store locations if available.

Please note that we may update these Conditions from time to time. It is your responsibility to review the latest version before placing an order. The version of the Conditions in effect at the time you enter into the purchase agreement (as described below) will apply to your order.

When you place an order through nl.kniterlandia.eu (kniterlandia.nl) any of our Digital Points of Sale, you are entering into an agreement with Evrodizain Kolor LTD, registered under Chamber of Commerce number 103925963, VAT number BG103925963, located at Boulevard Slivnitsa 52, 9000, Varna, Bulgaria, responsible for processing and fulfilling your order.

You can place an order at any time through our Website. However, order processing and fulfillment occur during regular business hours, excluding weekends and public holidays.

To place an order, add your chosen items to the cart, proceed to checkout, provide the required shipping and payment details, and confirm your order. You will receive a confirmation email once your order is successfully placed.

The agreement between you and Kniterlandia is established once you receive a confirmation email acknowledging that your order has been accepted and is being processed.

You may cancel or modify your order before it has been shipped by contacting our customer service team promptly. Once the order has been dispatched, cancellations or changes are no longer possible.

While we strive to keep our stock updated, it is possible that a product becomes unavailable after you place an order. In such cases, we will notify you as soon as possible and provide options for a replacement or a full refund.

Kniterlandia reserves the right to decline or cancel any order for reasons including, but not limited to, product unavailability, payment issues, or suspected fraudulent activity. If your order is canceled, we will notify you and issue any applicable refunds.

The total price of your order includes the cost of the products, applicable taxes, and shipping fees, as displayed at checkout. Prices are subject to change, but the price at the time of order confirmation will apply.

We accept various payment methods, including credit/debit cards, PayPal, and other secure payment gateways as listed at checkout. All payments must be completed before your order is processed.

Promotion codes can be applied during the checkout process in the designated field. Only one promotion code can be used per order, and certain exclusions may apply.

Delivery times and methods will be specified at checkout. Once your order has shipped, you will receive tracking information. Delivery times may vary based on your location and chosen shipping method.

If you wish to return a product, you must notify Kniterlandia of your intention to do so within 14 days of receiving your order. Once you’ve informed us, you have an additional 30 days from the delivery date to return the product, provided it is unused, in its original condition, and with all original tags, packaging, and receipts intact.

Exchanges are subject to product availability. If you wish to exchange an item, please contact our customer service team to arrange the process.

These Conditions and your purchase agreement are governed by the laws of the Netherlands. Any disputes arising from this agreement will be subject to the exclusive jurisdiction of the District Court of The Hague.

If you have any questions or concerns, please contact our customer service team at info@kniterlandia.eu or call us at +31 6 23 85 97 64. We are happy to assist you.

To exercise your right of withdrawal, you must inform us of your decision to cancel your order with a clear statement (e.g., via letter or email) using the contact details below.

Customers from the Netherlands may return items to our local Dutch address. All other returns can be sent to our factory in Bulgaria.

Email: support@kniterlandia.com
Kniterlandia – Netherlands (for local returns)
Escamplaan 862Q
2547 EW, The Hague
The Netherlands

Kniterlandia – Factory (for international returns)
Stopanski Dvor
9174, Chernevo
Bulgaria

You may use the model return form provided below, but this is not required.

Invoice Address: ………………………………….
Delivery Address: ………………………………….

Customer Number: ………………………………….
Invoice Number: ………………………………….

Invoice Date: ………………………………….

Item(s) to Return:
Product: ………………………………….

Reason: ………………………………….

Please indicate the reason for returning the item(s) by selecting a number from the list below:

If you need further assistance, don’t hesitate to reach out to our customer service team.

The following conditions apply to all returns:

If you have any questions about the return process, feel free to contact our customer service team.

Welcome to our Privacy Notice. When you interact with us through our website, loyalty program, social media pages, email, or other digital platforms (“Websites”), or when you browse, shop, or use our products both online and offline, Kniterlandia collects and processes information related to you, known as personal data.

In this notice we will explain what personal data we collect and process about you, why and what we do with them. This notice applies to both consumers and where indicated, small businesses (jointly referred to as “you” or “Customers”) that buy our clothing and other items and otherwise interact with us off- or online.

Please note that this privacy notice may change. Any changes will become effective when we post the revised privacy notice on our websites.

Kniterlandia is a brand owned by Evrodizain Kolor LTD, which is responsible for this Privacy Notice and the processing of your personal data. In this document, Evrodizain Kolor LTD is referred to as “we” or “us.” You can contact us using the details provided at the end of this Privacy Notice. Where Evrodizain Kolor LTD is responsible for specific elements of this notice, it will be clearly indicated.

We gather personal data to complete your purchases, deliver customer support, and handle other service requests.

When you purchase an item through our website (nl.kniterlandia.eu) or any of our digital platforms, we collect the following personal data to process your order and provide customer support:

Additionally, you may choose to provide optional information, such as your date of birth and telephone number, to enhance your shopping experience.

We collect and process this data because it is necessary to conclude, fulfill, and manage your purchase, as well as to handle your order efficiently. Some information is mandatory—for example, if you do not provide your name and delivery address, we will be unable to deliver your items.

During the checkout process, you may have the option to create a personal account on our website or enroll in the Kniterlandia Membership Program. If you choose to set up an account or join our membership, we will request additional information, such as a password, your date of birth, and your preferences for receiving promotional communications.

You may also create an account using a social login through a third-party provider (e.g., social media platforms). When using a social login, we receive limited information from the provider, specifically your full name and email address. This data is collected to create and manage your account in accordance with our contract with you. For more information about data collected via social logins, please refer to Section 3 of this Privacy Notice.

For more details on how we use your data within the Kniterlandia Membership Program, please refer to the section below dedicated to our membership benefits and terms.

We collect personal data to respond to your inquiries made via phone, email, online forms, or through live chat and chatbot interactions on our website. We only request the information necessary to handle your inquiry, manage our contractual relationship with you, or comply with legal obligations. For example, if you contact us about a return, we may ask for details like the purchase date and order number.

When you interact with our chatbots or live chat, we record your responses, how you engage with these tools, and information related to the device you use. Depending on the platform and your consent, we may collect data such as your IP address, social media handle, time zone, country, and GPS location. Platforms hosting these services (e.g., Facebook) may also collect your data in accordance with their own privacy policies.

We also collect other relevant information needed to fulfill your request, such as the content of your messages or chats.

We are legally required to inform you of any updates or changes to our terms and condition, privacy notices, or other relevant legal documents that affect your relationship with Kniterlandia. To comply with these obligations, we may use your contact details, such as your email address, to send you notifications about these updates.

To process payments for your purchases, we must collect and share certain personal data with our payment service provider. This includes information necessary to complete your transaction, such as your name and billing details. These payment service providers act as independent data controllers for the personal data used during payment processing. If you have questions about how your data is handled for payment purposes, please contact the respective payment service provider directly. For more information about the providers we work with and their data policies, click here.

If you choose to pay by credit card, our payment service provider may perform a credit check to ensure your personal data is not linked to fraudulent activity or excessive chargebacks. This involves using your name and banking account details. Kniterlandia does not collect or store any sensitive payment information, such as your credit card number. All payment information is securely handled by the payment service provider and the respective payment instrument providers, in compliance with strict data security standards.

These checks are conducted to protect our legitimate business interests in preventing fraud and financial loss and to comply with relevant legal obligations.

If you sign up for the Kniterlandia Membership Program, we collect your email address to create and manage your membership account and provide access to exclusive benefits and rewards. Additionally, we may collect other personal information you choose to share with us, such as your first and last name, date of birth, telephone number, and gender.

We use the data you provide when registering for the membership program, along with information about your purchases made while logged into your account or as a guest using the email linked to your membership. We may also combine this data with other information you share with us or that we generate from your interactions with our services online.

We process your personal data to keep your Kniterlandia Membership account up-to-date. This allows us to provide you with relevant information about your shopping history, order details, membership status, and the benefits and rewards available to you. This processing is necessary to manage our contractual relationship with you as a member.

To make your membership experience more relevant and personalized, we use your personal data to offer:

This personalization is based on data from your interactions with our services, such as:

We may also combine this information with data we receive from third parties, such as Google or Facebook. For more details on how we use cookies and similar technologies, please refer to our Cookie Policy.

We process your personal data for personalization purposes because we have a legitimate business interest in providing you with relevant and tailored services. Where required by local laws, we will obtain your **consent** before sending you personalized offers, event invitations, or other direct marketing communications.

Additionally, we use your personal data to evaluate, develop, improve, and update our membership program and the products and services offered through it. This processing is based on our legitimate interest in ensuring we continue to offer the best possible experience and services to our customers.

With your consent or where we have a legitimate interest, we collect your email address, **mobile number, and/or postal address to send you our newsletters, back-in-stock notifications, and other promotional messages. We also keep a record of the emails and SMS messages sent to you, including how you interact with them (e.g., whether you open them or click on links).

To make our communications more personalized and relevant to your interests, we use data from your interactions with our services. This includes your purchase history linked to your membership account and data collected through cookies. We may also combine this information with data from third parties, such as Google or Facebook. For more details on how we use cookies, please refer to our Cookie Policy.

We use your personal data for personalized communications because it is in our legitimate business interest to provide you with content that is relevant to your preferences. If required under local laws, we may ask for your consent before sending promotional communications or allow you to opt out.

You can unsubscribe from newsletters and promotional emails at any time by clicking the ‘unsubscribe’ or ‘opt-out’ link at the bottom of each message. You can also request to unsubscribe by contacting us using the details provided below or in the relevant communication.

When you visit our website, we use cookies on your browser or device to better understand your preferences and personalize your experience with Kniterlandia. This allows us to tailor our communications, marketing, and overall website experience to be more relevant to your interests.

We process your personal data for personalization purposes because we have a legitimate business interest in providing you with services and experiences that are relevant to you. Where required by local laws, we will obtain your consent before using your personal data for this purpose. For more details on our use of cookies, please refer to our Cookie Policy.

To enhance your online experience, we also offer social login options that allow you to log into our website using third-party providers like Google, Apple, or Facebook. When you use a social login, we collect your full name and email address from the chosen provider. This data collection is necessary to facilitate your login and is processed based on our contractual agreement with you.

Please note that when you log in via a social media provider, they are notified of your login activity with Kniterlandia. These providers may use this information for purposes such as displaying personalized advertisements on their platforms. The social media providers remain the data controllers of any personal information they process in connection with your login. 

For more information on how your data is handled by these providers, please refer to their respective Privacy Policies and Terms of Service. If you wish to exercise your data rights concerning the information processed by these providers, you can do so through your account settings on the relevant social media platform.

We use your purchase history, website interactions (like pages visited or items in your cart), and engagement with emails or customer service to create a personalized marketing profile. This helps us show you targeted ads that match your interests, improving your experience with Kniterlandia.

To enhance these ads, we may match your profile with similar customers and use additional data, like local weather or information from third parties such as Google or Facebook. You may see personalized ads on platforms like Facebook, Google, affiliate websites, and other online or offline channels.

We may also share your data with third-party platforms for retargeting, like reminding you of items left in your cart. These platforms may track your interaction with our ads using their own cookies. Please check their privacy policies for details on how they process your data.

We only use your data for targeted ads if you’ve given your consent, including for cookies. You can manage this in your preferences or review our Cookie Policy. 

To remove your marketing profile or opt out of targeted ads, contact us via the email address below.

We may offer opportunities to participate in sweepstakes, contests, or other promotions. Some of these may have additional rules detailing how your personal data is used and disclosed.

To manage your participation, we collect necessary information such as your name and email address. Any personal data collected for these activities may be subject to additional privacy notices specific to the promotion.

While we primarily collect this data directly from you, we may also receive information like your buying preferences from public databases or digital marketing partners who share data with us.

If you mention Kniterlandia on social media (e.g., using #Kniterlandia), we may collect and use your posts for brand awareness. We work with third-party social listening services to support this.

Linking your social media account to Kniterlandia may share data like your name and email, processed with your consent or for our legitimate interests.

We process your personal data to identify usage trends and provide personalized content (e.g., product or size recommendations) on our website. This information helps us improve our services and products, such as designing new collections or enhancing existing ones to better meet your expectations.

For example, if you engage with us on social media, use our chatbots, or contact customer service, we may use your feedback to refine our products and services. This processing is based on our legitimate interest in continually improving the Kniterlandia experience.

We may share your personal data during a merger, sale, reorganization, or other business transaction involving our company or assets. This may include potential buyers and their advisors, and can also occur during bankruptcy proceedings. This is done based on our legitimate business interests.

When you visit our website, we use cookies to improve its design, functionality, and performance. This includes enhancing the responsiveness of our chatbots and live chat, as well as managing the website’s technical and security features, such as identifying areas with low latency.

We process this data based on our legitimate interest in maintaining and improving our website. For more details, please refer to our Cookie Policy.

We use your personal data to prevent fraud and ensure security, such as detecting cyberattacks or identity theft, based on our legitimate interest in keeping our services safe.

We may process your personal data to safeguard Kniterlandia’s legal rights and interests. This includes using your data to defend against legal claims or lawsuits, as well as responding to formal requests from public authorities, government agencies, or regulatory bodies. Such requests may arise in connection with legal proceedings, compliance audits, or regulatory investigations.

In addition, we may process your data to enforce our terms and conditions, protect the integrity of our business operations, and ensure compliance with applicable laws and regulations. This processing is necessary to meet our legal obligations and is also justified by our legitimate interest in protecting Kniterlandia’s assets, reputation, and relationships with customers and partners.

Kniterlandia’s website and services are not intended for use by individuals under the age of sixteen (16). We do not knowingly collect, process, or store personal data from minors. If you are under 16, we kindly request that you refrain from using our website, submitting any personal information, or posting comments and other content. 

If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete this information from our records. We encourage parents and guardians to monitor their children’s online activities and to contact us if they believe that a minor has submitted personal data to our website. 

If you believe we may have collected information from someone under the age of 16, please reach out to us using the contact information provided in this document so we can address the situation promptly.

Your personal data is accessible to Kniterlandia employees only to the extent necessary for them to perform their work. In addition, we may share your personal data with the following parties:

Your data will only be shared when necessary, and we ensure all third parties handle your information securely and in accordance with applicable data protection laws.

We retain your personal data for as long as you actively interact with Kniterlandia. You are considered to be actively interacting with us if you: 

If you have not interacted with us for a consecutive period of two (2) years, we will consider you inactive. After this period, we will only retain personal data that is necessary to: 

Once your data is no longer required for these purposes, it will be securely deleted or anonymized.

Yes, your personal data may be transferred outside of the European Economic Area (EEA) to countries where we operate or work with service providers, including another Kniterlandia online store.

Some non-EEA countries are recognized by the European Commission as providing adequate data protection. For transfers to countries that do not meet these standards, we use safeguards like Standard Contractual Clauses to protect your data.

In some cases, law enforcement or regulatory authorities in non-EEA countries may access your data. For more details about these safeguards, please contact us using the information provided below.

We respect your rights under applicable laws, including the right to: 

If we process your data based on our legitimate interest, you can object to this at any time, especially regarding direct marketing or related profiling. To opt out of marketing communications, click the unsubscribe link in our messages.

If we rely on your consent to process your data, you can withdraw it at any time.

To exercise your rights, please contact us via the email provided below. For more on cookies, see our Cookie Policy.

You also have the right to file a complaint with your country’s data protection authority. A full list is available here. 

For any requests related to this Privacy Notice: 

To learn more about your rights regarding cookies, please refer to our Cookie Policy.